The following are the rules or "Terms" that govern use of the Movie Tkts Web site ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Ajax Systems Pty Ltd and venuetickets.com.au (collectively "Movie Tkts") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms. If you violate these Terms of Use, Movie Tkts may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.
Permitted Use
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by Movie Tkts to do so. The content and software on this Site is the property of Movie Tkts and/or its suppliers and is protected by Australian and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.
Ticket Purchase Policy
Movie Tkts sells tickets on behalf of various clients, who in turn set the ticket prices and determine seating locations. Policies set forth by our clients, such as venues and theatres; prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note, once you have purchased tickets you are solely responsible for them.
Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact the venue location for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations.
Refund Policy
Some locations provide refunds under certain conditions. Please contact the location directly to determine their Refund policy. Please Note: The booking fee is not refundable.
Links and Search Results
The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Movie Tkts has no control over these sites or the content within them. Movie Tkts cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Movie Tkts does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Movie Tkts for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us at
contactus@ajaxsystems.com
and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
Prohibited Content
The following is a partial list of the kind of Content which is
illegal or prohibited on the Site. It includes Content that:
- is patently offensive to the online community, such as Content
that promotes racism, bigotry , hatred or physical harm of any
kind against any group or individual;
- could be harmful to minors;
- harasses or advocates harassment of another person;
- involves the transmission of "junk mail", "chain letters",
or unsolicited mass mailing or "spamming";
- promotes information that you know is false, misleading or
promotes illegal activities or conduct that is abusive, threatening,
obscene, defamatory or libelous;
- promotes an illegal or unauthorized copy of another person's
copyrighted work, such as providing pirated computer programs
or links to them, providing information to circumvent manufacture-installed
copy-protect devices, or providing pirated music or links to pirated
music files;
- contains restricted or password only access pages, or hidden
pages or images (those not linked to or from another accessible
page);
- displays pornographic or sexually explicit material of any
kind;
- provides material that exploits people under the age of 18
in a sexual or violent manner, or solicits personal information
from anyone under 18;
- provides instructional information about illegal activities
such as making or buying illegal weapons, violating someone's
privacy, or providing or creating computer viruses;
- solicits passwords or personal identifying information for
commercial or unlawful purposes from other users;
- and engages in commercial activities and/or sales without our
prior written consent such as contests, sweepstakes, barter, advertising,
and pyramid schemes.
Offline Conduct
Although Movie Tkts cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.
No Commercial Use
No area of this Site may be used by our visitors for any commercial
purposes such as to conduct sales of tickets, merchandise or services
of any kind. You must obtain our prior written consent to make commercial
offers of any kind, whether by advertising, solicitations, links,
or any other form of communication. Without limiting the foregoing,
you may not resell or link to other sites for the purpose of selling
tickets of any kind. We will investigate and take appropriate legal
action against anyone who violates this provision, including without
limitation, removing the offending communication from the Site and
barring such violators from use of the Site. We reserve the right
to block access to or cancel a ticket order on any user known or
reasonably believed to be associated with any ticket broker or scalper,
or utilizing automated means to process or place ticket orders,
or whose ticket order exceeds the stated limit.
Unauthorized Use of the Site
Illegal and/or unauthorized uses of the Site, whether for unauthorized
ticket sales, unauthorized framing of or linking to the Site will
be investigated and appropriate legal action will be taken, including
without limitation civil, criminal and injunctive redress.
Violation of the Terms
You understand and agree that in Movie Tkts sole discretion, and without prior notice, Movie Tkts may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized User Content, if Movie Tkts believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of Movie Tkts, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Movie Tkts for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Movie Tkts may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Movie Tkts is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.
Copyright Policy
We will terminate the privileges of any user who uses this Site
to unlawfully transmit copyrighted material without a license express
consent, valid defense or fair use exemption to do so. In particular,
users who submit Content to this Site, whether articles, images,
stories, software or other copyrightable material must ensure that
the Content they upload does not infringe the copyrights or other
rights of third parties (such as privacy or publicity rights). After
proper notification by the copyright holder or it agent to us, and
confirmation through court order or admission by the user that they
have used this Site as an instrument of unlawful infringement, we
will terminate the infringing users' rights to use and/or access
to this Site. We may, also in our sole discretion, decide to terminate
a user's rights to use or access to the Site prior to that time
if we believe that the alleged infringement has occurred.
Disclaimers
Movie Tkts is committed to maintaining the site in full working order at all times, and providing the best service possible to its clients and customers. However due to unforeseen circumstances the site may occasionally contain errors become uninterrupted, or not be able to provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Movie Tkts can not ensure that files you download from the Site will be free of viruses or contamination or destructive features. Movie Tkts disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Movie Tkts will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages. Movie Tkts makes no guarantee of any specific result from use of this Site or use of the Movie Tkts service.
Movie Tkts disclaims any and all liability for the acts, omissions and conduct of any third party users, Movie Tkts users, advertisers and/or sponsors on the Site, in connection with the Movie Tkts service or otherwise related to your use of the Site and/or the Movie Tkts service. Movie Tkts is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Movie Tkts at contactus@ajaxsystems.com.
Movie Tkts may investigate the claim and take appropriate action, in its sole discretion.
Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will Movie Tkts be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Movie Tkts has been advised of the possibility of such damages.
Indemnity
You agree to indemnify and hold Movie Tkts, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
General Admission Events
It is important that patrons purchasing tickets for general admission events understand that lost, stolen or destroyed tickets for these events will NOT be replaced under any circumstances. Please ensure that upon receipt of your tickets that they are kept in a safe place, along with all booking codes and PIN numbers. Once tickets are collected, from any source, they are considered sold, and no refunds will be available under any circumstances. It is the responsibility of the purchaser to safeguard ticket booking numbers and PIN's at all times, and tickets redeemed by others due to loss of these numbers will not be refunded.
This document is provided to Movie Tkts customers and clients to honour its commitment to them, in ensuring their privacy is protected at all times through use of the Movie Tkts network. The following items detail our practices in relation to information you provide to us. Movie Tkts privacy policy is based on the National Privacy Principles in the Privacy Act 1988 and subsequent Privacy Amendment Act 2001 and on company policies to protect personal information. Further information on your rights can be found on The Australian Privacy Commissioners website at www.privacy.gov.au.
1. Personal Information
Movie Tkts collects personal information about you when completing transactions from a Movie Tkts distribution point. Movie Tkts distribution points include, but are not limited to the Movie Tkts Internet Site, Movie Tkts WAP site, Call Centre, kiosk network, mail, facsimile and box offices.
2. Personal Information Usage
The personal information collected by Movie Tkts is used to ensure that the tickets or goods you purchased are delivered to you and that you are advised of any possible changes/cancellations that may occur in relation to the event you booked. Movie Tkts collects personal financial information to confirm the identity of users and bill customers for products and services. Unique identifiers (such as membership or credit card numbers) are collected from you to verify your identity and for use as account numbers in our record system. We will not share financial or unique identifier information with third parties without your prior consent. When you make a purchase through the Movie Tkts system your consent is required to provide your financial or contact information to those third parties necessary to process your transactions with us, such as credit card companies. Movie Tkts may also pass your contact details on to our clients, such as venues and promoters who abide by the National Privacy Principles, to keep you informed of future events via direct marketing. You will be asked at the time of booking if you would like to receive this information. You may also change this choice in the future by contacting us with this request, although it may also be necessary to contact any of the Movie Tkts clients which have obtained your information to indicate your choice at this stage. Movie Tkts will not use or disclose this information in any way, other than that disclosed in this policy.
3. Updating Personal Information
The personal information collected by Movie Tkts is used to ensure that the tickets or goods you purchased are delivered to you and that you are advised of any possible changes/cancellations that may occur in relation to the event you booked. Movie Tkts collects personal financial information to confirm the identity of users and bill customers for products and services. Unique identifiers (such as membership or credit card numbers) are collected from you to verify your identity and for use as account numbers in our record system. We will not share financial or unique identifier information with third parties without your prior consent. When you make a purchase through the Movie Tkts system your consent is required to provide your financial or contact information to those third parties necessary to process your transactions with us, such as credit card companies. Movie Tkts may also pass your contact details on to our clients, such as venues and promoters who abide by the National Privacy Principles, to keep you informed of future events via direct marketing. You will be asked at the time of booking if you would like to receive this information. You may also change this choice in the future by contacting us with this request, although it may also be necessary to contact any of the Movie Tkts clients which have obtained your information to indicate your choice at this stage. Movie Tkts will not use or disclose this information in any way, other than that disclosed in this policy.
contactus@ajaxsystems.com
4. Security
Movie Tkts will endeavour to take all reasonable steps to keep secure any information that we hold about you. Movie Tkts has security measures in place to protect the loss, misuse and alteration of the information under our control. Our system servers are protected by the leading firewall and Intrusion Detection System (IDS), with accreditation to BS7799 / ISO 17799. Our secure server software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read by third parties.
5. User input information
The Movie Tkts site may provide users at various times with services which enable users to input information either about themselves or through bulletin boards or chat groups. Please remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Please note: Any interaction with our site may reveal your IP address: We may use your IP address to help diagnose problems with our system, to administer our web Site, or to gather demographic information about our customers.
6. Customer Tracking
Our site uses cookies to keep track of what you have purchased. Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. We also use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit our Site, and for other purposes relating to your transactions on the Site. Cookies also help us estimate our number of users and determine overall traffic patterns through our web site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to order tickets or take full advantage of Movie Tkts’ services. We may also use other technologies such as web bugs to help us collect information about your usage of our web site. Any information we collect is subject to our Privacy Policy.
7. Access to other Sites
Movie Tkts provides links to web sites outside of the Movie Tkts service. These linked sites are not under the control of Movie Tkts, and we are not responsible for the privacy practices or content of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the privacy policies of those web sites.
Policy review and maintenance
Movie Tkts aims to be the leading provider of booking and ticketing services in Australia. In order to achieve this, our business is in a constant state of change as we introduce new services and features to our web site.
This means that on a regular basis our policies will be reviewed and any necessary revisions will be made. Movie Tkts reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its web site.
Use of the web site at any time indicates that you accept the current, published version of the policy.
Movie Tkts guarantees that in all circumstances, your details and any information held about you will be treated in the manner dictated by this policy.
Ajax Systems PTY LTD
ABN 40 070 394679
T/A Merchant Account Movie Tkts
PO Box 1043 Mitcham North 3132 Victoria
To help streamline support and insure that your query is handled as quick as possible, please follow the outline below:
- Contact us
Email contactus@ajaxsystems.com
Phone Call Centre 1800 640540
You will be required to provide your name and contact details in order that our duty support person can contact you.
- Use the reprint link in the footer to check the status of your purchases.
- If you require further assistance, please contact the venue location directly.
- What will aprear on your credit card statement
Movie Tkts
Please remember this when checking your statement. The details of your purchase will appear in a red box on the centre of your online ticket, this information advises what the details of your purchase.
- If you purchase tickets and then do not show for the booked session and fail to advise the location the of your inablity to attend you will be charged for those seats as we cannot sell those seats to other customers. Once sold we are obliged to pay the film distributor for any booked seats be they occupied or empty.
Please do not contact the Internet Booking Service for refunds as we are not empowered to issue refunds without written authorsiation from the Venue or location.
If you are requesting changes you will need to contact the Venue or location directly as only they can authorise changes. The contact details of the Venue or location are on the tickets and each booking screen.
